Lifetime guarantee

All jewellery stocked is now guaranteed to last a lifetime with care and is covered against any manufacturer defects and workmanship. Only the best verified implant grade materials are used in all pieces by the industry leaders in quality body jewellery for fresh and healed piercings. Better threading reduces the risk of attachment loss and the hand polished mirror finish can aid in potentially faster and uneventful piercing healing. Any crystals or stones featured are pressure set meaning no glue is used in the manufacturing process.

What isn’t covered

  1. Accidental damage: Although these pieces are made with care they’re not indestructible! This includes damage to all components; the metal, threads and any stone/setting.
  2. Jewellery loss: As agreed in your consent form it’s your responsibility to regularly ensure that any attachments are secure at all times.
  3. Cross matching brands: This is generally not encouraged as thread patterns can vary between brands.
  4. Anodized Titanium & Niobium/blackened Niobium finish: Although these finishes can last a *very* long time with care, anodization will generally still fade over time. The speed of this depends on if the jewellery is in a high contact/movement area, exposed to certain chemicals (like hair dye!) and your skins natural pH level. The good news is that faded, anodized jewellery still maintains its high bio-compatibility and can be re-anodized if required (just cover postage and service fee!)
  5. Stones: Discoloration can happen with any stone/cubic zirconia/fauxpal opal etc, no matter the grade or quality. This mainly occurs in areas that regularly attract moisture or come into contact with beauty products, such as fake tan or hair products. Therefore it’s your responsibility to protect and care for any stones in your jewellery and limit their exposure to anything harmful. With that being said, all pieces stocked are built to stand the test of time and look perfect for years to come. If you do discover a fault with a stone let me know and I’ll try my best to help!

Returns

In the unlikely event a piece of jewellery is faulty and needs to be returned:

1. I must be informed of any concerns at the earliest opportunity and will only accept returns up to 30 days from the date any claim is initiated.

2. Used jewellery eligible for return must be bagged and marked as ‘WORN’ to be accepted. It must also be free from visible bio matter such as blood and crust.

3. Upon receipt, the piece will be sent back to the supplier so it can be independently reviewed. If it’s found to be defective you will have the choice of a refund or a suitable replacement.

4. Although the suppliers always aim to make things right, they do reserve the right to refuse any returns not covered by the guarantee. Where returns are initiated for poor fit of the attachment and/or bar but are subsequently found to fit for example, the jewellery would be returned at the client’s cost and no remedy would be offered.

5. Returns for any other reasons are not accepted.